Service delivery is important aspect of the business. How the product or service is delivered is just as important as the output. Hence, you need to ensure that every phase of your service delivery is on-point and adhere to the highest quality of work.
But this is easier than done. At times, businesses are more focused on reaching the finish line than making sure that the journey of product and service creation is excellent. If you are having problems with your service delivery, here are some ways to improve it.
- Regularly do an audit
For some business owners, doing audit is just a waste of time. They would rather do things their way, despite the fact that they know that there is something wrong with their system. But checking how you do your service delivery will help you spot inconsistencies and irregularities with how you deliver your service. You can employ an auditor to do an audit or you can train an in-house employee and have them take an ISO 9001 lead auditor course to learn how to audit operational procedures.
- Sift through customer’s feedback
For some business owners, reading feedbacks and comments from customers can be disheartening. They would probably see a number of hateful comments and unsatisfactory reactions about their products and services. But you need to take these comments with a grain of salt. You may learn something about what your audience has to say about your products and services. So take some time to review them and ask them for more information about their feedback.
- Conduct surveys
If you still want to go in-depth about what your target audience has to stay, you might want to consider conducting a survey and send them to your customers. You can ask specific questions to your customers and know their thoughts about your company and the products and services that you are offering.
- Establish goals and KPIs
Some businesses operate without a clear goal or KPIs. It might work out well in the first few years, but when this practice runs its course, it will affect your service delivery. The purpose of KPIs is for the business to strive to reach something, especially when it comes to service delivery. Be sure to establish realistic goals that your team will follow when it comes to producing quality output.
- Encourage coaching
There will be instances when someone from the team will not be able to catch up to how you produce your business output. Do not let a team member get left behind as this can affect the quality of your service. Try to coach your team members from time to time to see where they are lacking and what they can do to improve.
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